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Rowland service

I bought a new Rowland Model 5 years ago. About 15 years ago I sold it to a friend. He had a problem about 10 years ago. Sent it to Rowland and in a matter of weeks got it back and had tunes again. Last year another problem came up. November 20 2013 it was shipped to Rowland. After a month my friend called. A receptionist answers and tells him Jeff Rowland will call back. That did not happen and it has not happened with his repeated attempts. I Emailed Rowland but have not gotten a reply yet. Is there any one out there that knows Jeff Rowland and knows what is going on with the company? Has any one else had poor customer service? I have not heard bad comments of Jeff Rowland all the years he has been in business. This really surprises and makes me mad at the same time.

Thanks for any comments good or bad. Hope my friend has a good ending to this bad experience.
saygrr
guidocorona
4,298 posts
 
Hi Terry, PC-1 + M201 must sound very sweet indeed.

The new rowland class D amps are quite awesome. Within the sane end of the product spectrum I have heard the Continuum S2 integrated... Fabulously refined to say the least. There is now also an M525 stereo bridgeable to mono operations which has integrated a PFC rectifier like PC-1 into it.

M525:
http://jeffrowlandgroup.com/kb/categories.php?categoryid=214

Continuum S2:
http://jeffrowlandgroup.com/kb/categories.php?categoryid=211

PM me if you like to chat offline. Saluti, Guido
ebm
9,311 posts
 
I always had 5 star service Jeff once gave my amp Rowland 8T upgrade at no charge because i had a leaky capacitor.
jafant's avatar
jafant
20,054 posts
 
OP-

Thank You! for sharing your story. It is important to post both positive & negative experiences when dealing w/ these retailers/manufacturers. Keep us posted as your situation resolves (good, bad, indifferent).
saygrr OP
72 posts
 
A big thanks to Guidocorona for helping get in contact with JRDG. Thank you to all the posters for your input and support. A little background on what happened and the need to send it to JRDG. My friend is getting out of the hobby. Several pieces of gear sold. The model 5 we were not able to generate any interest by word of mouth so my friend took it to dealer who agreed to sell it on consignment. Over the past almost 30 years we had done some business with this dealer. Unfortunately my friend found out this dealer was going out of business. My friend went to get the amp back, dealer tells him it did not work when he brought it in and started to do some work on it. So no need to say any more. The news from JRDG it will cost more to fix it than the value of the amp. I bought this amp new, owned it for a few years before selling it to my friend. It was an outstanding amp and would have been a great amp for someone but now it won't be.

I hope this thread is not misunderstood. It is not to have any negative appearance towards JRDG at all. Just caught JRDG at a bad time with an old amp. I am and always will admire Jeff's products.

Thanks so much for the help and the posts.
stefanovitch
64 posts
 
I also had very bad experiences with Rowland service. Never a reply no matter how often I wrote or called it was always interrupted. I gave up.
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