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Cracked glass/ Mcintosh

I don't have any experience dealing with an A-gon customer who claims the glass is cracked on a Mac integrated I sold him. I provided pics to him and the Mac was boxed the same way I got it from Mcintosh. Box in a box with it attached to the plywood. I find this very hard to believe.

What I'm wondering is how should this have been handled by the buyer. Shouldn't he be taking this up with the carrier? Btw, it was shipped on April 21 and just today he sends me the e-mail.The box was delivered 4/24 or 4/25. I'm just now finding this out. I also had sent e-mails to him asking if he got the tracking number and there was no response. Last week I sent an e-mail asking if he got the Mac and in both cases he never sent a reply of any kind. I need a little guidance on this.

Thanks to all
harley52
czarivey
5,946 posts
 
Either it's been mishandled during shipping or after shipping.

I don't think you're liable personally, but as an incentive, you can offer buyer to help in insurance claim.

You can also say that it's been quite a while after it was shipped and who knows or who should really know what was happening with amp between date of delivery and over 10 days after, but instead you let insurance company say same thing and politely remove your personal liability.

P.S. I'm experienced retailer and sell vinyl records online and off the store front and dealing with cases like that almost on daily bases.
roxy54's avatar
roxy54
8,109 posts
 
I'll bet anything that he did it himself while he was handling it after unpacking. He may have turned it on it's face, or done something else accidentally. It is not hard to do. A repair person experienced with Mac once did it to my amp. Also, if it arrived that way, he would have informed you right away.
If you want to assist, as the other poster suggested, you can call the shipper on his behalf, but they are going to be very suspect of such a late claim, and I wouln't get deeply involved. You certainly don't owe him any compensation.
theo's avatar
theo
2,701 posts
 
After owning a number of McIntosh Amps and PreAmps and unpacking them. And if you had original McIntosh packing, I say in all confidence that the glass could not be broken unless (A)there was a hole through both boxes aligning with the point of impact or (B)the boxes showed unmistakable evidence of damage suffered from impact of dropping, crushing or abuse.

If this buyer waited more than 1 hour after opening the box to alert you to the damage, then he had to have done it during unpacking. McIntosh designs their packing to be overly protective to a fault.

What does this guy want you to do? Buy it back? Pay for the repair? Reduce Price?
Has he sent you a picture of the broken glass?

Proceed with caution.
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