Service from Audio Research

Audio Research recently had a lot of troubles with their service department.

I told them that I owned previously top products designed by Bill Johnson. They had no longer spare parts for the M-300, D160-A, and Reference 600 ( yah the MK1) and they couldn't sell me spare parts.

Audio Research was bankrupt and was sold to the Fine Sounds Group. Bill Johnsons goal was always to keep parts available no matter when their amps were designed, but due to the fact Bill Johnson is no longer there and they were also in heay debut with the Fine Sounds Group Audio Research stopped selling spare parts mainly for equipment designed by Bill Johnson.

In clear words this means that any amp designed to 2006 -- there is no guarnatee of the availability of spare parts.

Audio Research is no longer the company they were years ago.

Stephanovitch ... I have no information about ARC's finances and cannot validate or dispute anything you just posted. All I can say is that I hope you are misinformed.

When I was a young'in back in the 70s, ARC stood for something ... uncompromised quality. It would pain me to learn that a new generation of young turks denigrated a great company.

I do not want to push the edge, but Kalvin Dahl is repsosible for service calls.

He said that my products are around 30 years old and the company is doing the best to keep those parts avaialble.

Due to the fact the costs for the inventory for all of their products to high they stopped selling and producing parts mianly for the older models.

The volume pot for the SP series of preamps is no longer available as well.

The list is countless!

Audio Research stood for the worlds best, but they are no longer the company they were back before.

Sad to hear, like my ARC stuff, planned to keep it forever and just get it serviced. Guess that's not gonna happen

Audio Research was bankrupt and was sold to the Fine Sounds Group. Bill Johnsons goal was always to keep parts available no matter when their amps were designed, but due to the fact Bill Johnson is no longer there and they were also in heay debut with the Fine Sounds Group Audio Research stopped selling spare parts mainly for equipment designed by Bill Johnson.

Well, maybe the GOAL contributed to the bankruptcy? When you have dead capital tied up with low ROI, company cannot survive.

I'm glad ARC is now run as a company so they can continue releasing excellent products. Passion alone doesn't pay the bills.

Companies have to evolve and adapt to changing business environments. I'm not aware of any successful companies having the same operation as 30 years ago? Well maybe in land of oz.