Audio Research Reference 250 capacitor issue

This is something they should sell you a cost.

How can ARC stay in business if sell at cost?

Seems like they are making a profit off the back of a defect.

It appears to me Veerapaneni had a cap failure and not all white caps are defective. Nothing is perfect. Since his amps are out of warranty, he has to pay for the repair.

I checked my Ref250 and it has a combination of white and gold caps. There are many reasons companies change parts and not only for SQ.

So we all thought those big fat white Teflon caps were the audio cat's meow only to discover they are kitty litter??

I don't mind paying for the parts but only hope the current ones last longer, and premium equipment worth tens of thousands of dollars should have a better warranty IMHO .

Upgrade kit to replace the teflon caps that failed...... if you are counting on in field failure rate and repair to keep your business floating.....well....

Sutherland, MSB and Classe are examples of business that did repairs for me at no cost. As well as Sutherland and MSB both did upgrades without charging me or me even asking. These are companies I have done repeat business and recommended to others. That is how you make a profit and stay in business. I'm not saying they shouldn't charge for parts but rather at least they should be at cost.

Kal has been out on vacation. Let's see what he has to say.