Wow, this thread has me bewildered. People talking about how everything is cool because the company offered an exchange. But nobody is asking if the company offered to pay for the shipping to enable the exchange. Otherwise, how is it "very fair" for a buyer to eat the cost of returning speakers that SHOULD HAVE BEEN QUALITY CHECKED IN THE FIRST PLACE. How can one say it's "beyond the call of duty" to offer an exchange without knowing who's bearing the cost burden of that exchange?? I see comments like "Can't get much better service than that" and think "well, yeah you can, it's called having the speakers be right the first time". Speakers, to many people, aren't just sound-producing devices...they're furniture, to be admired visually. Having matching driver colors, where the match was intended, isn't trivial.
This isn't like ordering a 6-piece McNuggets and getting to your table and finding only 5 in the box and having to spend 90 seconds walking back to the counter to ask for the missing food. Re-boxing and re-shipping those things isn't a walk in the park, yet people seem to be trivializing that process.
You can toss out the delayed communication, the grill issue, the refund request, all of that. There's no getting around the fact that one of two things happened at the point of fulfillment of this order. Either 1) The builder never noticed that the drivers didn't match, in which case...WTF? Or 2) the builder did notice that the drivers didn't match, but thought to himself "eh, wtf..."
It seems like too many people here have been conditioned to accept mediocrity and just take it and keep smiling. Either that or there are some Tekton fans here dealing with a truckload of cognitive dissonance and no matter how this went the OP was going to come out of it looking unreasonable.
If Tekton did in fact offer to pay the cost of shipping both ways, I'd be happy to know it and would adjust my thinking accordingly.
This isn't like ordering a 6-piece McNuggets and getting to your table and finding only 5 in the box and having to spend 90 seconds walking back to the counter to ask for the missing food. Re-boxing and re-shipping those things isn't a walk in the park, yet people seem to be trivializing that process.
You can toss out the delayed communication, the grill issue, the refund request, all of that. There's no getting around the fact that one of two things happened at the point of fulfillment of this order. Either 1) The builder never noticed that the drivers didn't match, in which case...WTF? Or 2) the builder did notice that the drivers didn't match, but thought to himself "eh, wtf..."
It seems like too many people here have been conditioned to accept mediocrity and just take it and keep smiling. Either that or there are some Tekton fans here dealing with a truckload of cognitive dissonance and no matter how this went the OP was going to come out of it looking unreasonable.
If Tekton did in fact offer to pay the cost of shipping both ways, I'd be happy to know it and would adjust my thinking accordingly.