AudioDesk Systeme Record Cleaner

I was very interested in AD for a few years but reported problems kept me away. After I heard that much of the reliability problem has been solved plus local dealer was changed I was reconsidering it again.However, over the past 1 year, I knew of at least 2 of 4 units that my friends bought that still needed to be sent back to Germany for repair within 3 months after purchasing and local dealer only gave 1 year warranty (I assume that meant he will only cover the cost of shipping back and forward for 1 year) so I hesitated again. I like the result of its cleaning but I would really hate to be an owner of a unit that would need to take a trip here and there! Klaudio definitely looks more promising, less moving parts etc but have not heard much about other people's experience yet.

It looks like K1 maybe a better deal as there are less moving parts that could potentially break. Bur $4k is still lots of money. Maybe prices will start to drop now that there are more competition....

FrankC

Well, since I opened this can of worms I thought I would give an update. The place I bought if from new said that they would send a replacement as soon as they can. the manufacturer asked me to send it in and he would address it as soon as he see's it. The problem being I am in Minnesota and he wants me to ship it to Germany. I still think it is a wonderful product and is well made, but even if they have solved the reliability issue and my difficulties are the rarity, these things will need maintenance every once in awhile. Rollers will wear, fan motors might need replacing, etc. the fact that they have NO provisions for repair, warranty or otherwise, in the US has been my biggest surprise and the only thing in the whole purchase that is upsetting. Those of you with the AD cleaner, I recommend you join with me and advocate to the maker that they set up some service relationship with someone in the US, I plan on using this for a lot of years.

Does anybody know at about what serial number AD got their RC (more) reliable?

08-22-13

Do have mine from the very beginning, one of the first units ever made.
I had the problems mentioned here, too. They were fixed and I had no problems again. Since then no need to change any parts. The AD grew under the hands of the first users :-)
I use the AD parallel to my Source Odysee. i had the Clearaudio, wasn't really convinced and sold it.
In Germany the company is fast in servicing. I don't know how it works in other countries. As there seems to be a good margin for the distributors I think you have good reasons for establishing a fully working servicing contract.