Changing the pulley is trivial. There is a small hex set screw at the base of the pulley. You just need the right size, readily available at a hardware store if you do not have one. Take a look and you will see the set screw.
I remember a similar thread a while ago and the problem was a wrong size pulley. I would ask VPI to send you one for the 11.5 inch platter. I think that will fix the problem.
I remember a similar thread a while ago and the problem was a wrong size pulley. I would ask VPI to send you one for the 11.5 inch platter. I think that will fix the problem.