yes, I had the same problem. sent it out to get fixed. did not get it back yet!! but I did what other owners of this speaker did and that was to get a dbx 223 crossover instead. I dident want to do this at first because I like to keep things the way they were ment to be used. well all I can say Is I will probably not use the infinity eq when I get it back. the dbx is so much better. and very simple to use. four knobs for each channel overall gain, bass cutoff fq, bass gain and high gain. no more matching high amp inpedence. bass amp now connected directly to bass amp. as for sound way more control. bass is better sounding,tighter,smoother. and you can adjust the panel overall to your likeing. just get a dbx 223 and don't look back. new they are around $170. on ebay you can get one for around $100. they come in black and white. mine is from about 3-4 years ago. the new ones look a little different.