Where to Buy Audiophile Recordings with a Smile


I recently started using a major internet audio supplier for my lp's, sacd's and cd recordings. They usually come up number 1 in searches for lps (not Amazon). I probably spent close to $1,000 in the last 4 months with this company. Unfortunately I received an album that I didn't open after buying and when I finally did 4 months later the record was sonically a mess. I emailed customer service, explained my situation and asked if anything could be done. Since I found the problem after the 1 month return policy they said "no". I explained that I buy lots of recordings, also from some other sources but with my business schedule I don't always get to the new recordings in a timely manner and would they be willing to make an exception this time since I had listened to the majority of what they had sent me with no concerns. A second email indicated "no" so this company to save $20 and uphold their return policy has lost a customer.

Any suggestions on whom you've used over the years and that you have developed a good relationship with in all facets of being the buyer?
128x128jcbach
I'm not impressed with current pressings at all. I stick to originals mostly for my personal collection. Since I'm a media dealer, I manage to find ones for personal use in Mint or NearMint condition. Current audiophile pressings including MFSL with boosted upper and lower frequencies usually being sold while original versions remain.
FWIW, I would be surprised if any dealer would accept a return after four months, regardless of the explanation that is offered. Also, I would not consider it unreasonable for a dealer to uphold a clearly stated return policy strictly.

No disrespect intended, but that's how I see it.

Disclaimer: I have no affiliation with any organization or individual involved in selling either recordings or audio equipment.

Regards,
-- Al
Regarding new pressings, I find a lot of them disappointing. Just because the record is 180g doesn't make it an audiophile recording. The term "audiophile" has become the new buzz-word in the record biz meaning it is of higher quality, when in reality it is often just a new reissue.
There are of course new recordings that have been remastered using original sources and do sound good. But I'm sure you know this.

After wasting money on new recordings, I have found a reputable dealer selling new and used originals, but they are pricey. Their grading is accurate and only sell New, Mint, and NM.

Expensive, but so is Soundstage Direct.
http://www.audiophileusa.com/