Taters (sudz) says:
I just confirmed with Bess at Music direct that it is indeed a 60 day return privilege and not a 60 day warranty like some of you had said. You have 60 days to review a product and at the end of 60 days if you are not happy with it you can send it back for a full refund
Not true and lots of hurdles to jump over.
-From the MD website:
Music Direct offers a 60-day money back guarantee on most equipment/accessories (excluding fluids, pastes, aerosols and special order items, none of which are returnable)
- "Most" being a key word.
We'll require an explanation for the return (defective, damaged, etc). Don't be surprised if we ask you some pretty detailed questions about the reason for your return.
Returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone or email. An RA must be obtained within 60 days of the purchase, and Music Direct must receive the package within 15 days of issuing the RA. Note that after 60 days all sales are final.
If your return package is deemed acceptable after inspection, Music Direct will refund the purchase price of the returned item. Shipping costs will NOT be refunded.
- "Deemed" another key word.
Please note that if defective merchandise proves to be non-defective upon inspection, or if Music Direct otherwise determines the customer is exercising chronic abuse of the return policy, the customer will be charged a re-stocking fee at Music Direct's discretion. Music Direct also reserves the right to impose a re-stocking fee at our discretion for any returned item that is damaged, cosmetically dinged or returned missing accessories. Also please note, if you received Free Shipping with your initial order and you returned the non-defective item, we will deduct the initial shipping fee from your refund. Any and all packages that are refused delivery and sent back to music direct without an RMA number will not be refunded the initial shipping charge and a restocking fee will be added to the return.
- A simple saying: " I don't like the way it images in my system and I want to return it", I bet just won't cut it. It's going to cost you, especially heavy items. You will not get a FULL refund, maybe only the purchase price minus expenses.
I just confirmed with Bess at Music direct that it is indeed a 60 day return privilege and not a 60 day warranty like some of you had said. You have 60 days to review a product and at the end of 60 days if you are not happy with it you can send it back for a full refund
Not true and lots of hurdles to jump over.
-From the MD website:
Music Direct offers a 60-day money back guarantee on most equipment/accessories (excluding fluids, pastes, aerosols and special order items, none of which are returnable)
- "Most" being a key word.
We'll require an explanation for the return (defective, damaged, etc). Don't be surprised if we ask you some pretty detailed questions about the reason for your return.
Returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone or email. An RA must be obtained within 60 days of the purchase, and Music Direct must receive the package within 15 days of issuing the RA. Note that after 60 days all sales are final.
If your return package is deemed acceptable after inspection, Music Direct will refund the purchase price of the returned item. Shipping costs will NOT be refunded.
- "Deemed" another key word.
Please note that if defective merchandise proves to be non-defective upon inspection, or if Music Direct otherwise determines the customer is exercising chronic abuse of the return policy, the customer will be charged a re-stocking fee at Music Direct's discretion. Music Direct also reserves the right to impose a re-stocking fee at our discretion for any returned item that is damaged, cosmetically dinged or returned missing accessories. Also please note, if you received Free Shipping with your initial order and you returned the non-defective item, we will deduct the initial shipping fee from your refund. Any and all packages that are refused delivery and sent back to music direct without an RMA number will not be refunded the initial shipping charge and a restocking fee will be added to the return.
- A simple saying: " I don't like the way it images in my system and I want to return it", I bet just won't cut it. It's going to cost you, especially heavy items. You will not get a FULL refund, maybe only the purchase price minus expenses.