Has anyone had trouble with stereophile magazine?

With Stereophile going downhill so quickly I'm just glad we have Ljgj to give us speaker reviews. (Have you seen that list of speakers he/she burned through?)

Sincerely, I remain

The only time I had a problem with missing issues was when I moved and did a change of address - the rest of that subscription never did find it's way to me. As others said, "Contact Us" on their website was worthless. I finally got an explanation that, due to the change of ownership and, therefore, some of the services dept., there was a lot of confusion (this was one of the previous change of ownerships.) As others have said, it's just a magazine and it's just $11.99 a year, so I just re-upped and forgot about it.

That said, with all the talk about Stereophile changing, going mass-market, etc., and especially being bought by bigger publishing organizations, it seems to me that, despite the negative aspects many of us see in these changes, one thing that SHOULD be better than ever is subscription fulfillment. For goodness sake, the notion that you don't get a response from using their website to contact them is horrendous. Not a big deal in the great scheme of life, but you can hire a $6/hr temp to do nothing but respond with a semi-personal, "we got your communication and ....." type of message. The efficiency benefit of being bought by a big publisher ought to make the customer service thing better, not worse. -Kirk

I have had similar problems of not receiving the mag and easily having my subscrption extended because they have no more copies available. Clearly when they have you as a subscriber for ad revenue they would rather not send you the magazine at a lose.This happened with the april issue, the second time in three months, so I called up and raised hell to the point I was hung up on.About a week later the april issue came in the mail even though they had no more copies,amazing.Ifeel this is intensional as there are allways a lot of copies in the newstands at about $7.00 a pop. Larry

I never received Jan. or Feb.. When I called to inquire, I was told that the Feb. issue was sold out , but they would send me the Jan. issue. It should arrive in 6-8 weeks I was told! They must ship *th class!! By the way, at least once a year I go thru this, and I never get the missing issue anyway. I think when my sub. runs out in July Im done.