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Has anyone had trouble with stereophile magazine?

I renewed my subcription for two years in January and have not been sent the last three issues. Their customer service department admitted that they had received my payment 2nd week of January. I would like to point out that I e-mailed them twice without response and had to call and wait on hold for 15-20 min. to get the information that I do have. I still do not have my issues and they will only send me jan,feb,mar if I pay extra for them. I hesitate to pay them anything in the future.
sparks1
winoguy17
1,119 posts
 
I never received Jan. or Feb.. When I called to inquire, I was told that the Feb. issue was sold out , but they would send me the Jan. issue. It should arrive in 6-8 weeks I was told! They must ship *th class!! By the way, at least once a year I go thru this, and I never get the missing issue anyway. I think when my sub. runs out in July Im done.
pardales
652 posts
 
Yes. I never got my February issues. When I emailed them, they said, "sorry, we ran out"......but they did extend my subscription by one month. I guess that's something,
paulwp
585 posts
 
I just received my April issue, about a month after everyone else judging from all the comments about that stupid power cord ad with the goosebumps.

Finding less and less to read there.
big_dave
3 posts
 
Not lately, but I think they're doomed. I own a small advertising agency, and I requested a rate card and other info nearly a month ago. Never got it... despite a follow-up request. If this is how they respond to potential advertisers, no wonder they're in trouble! (And who needs a mag where the only two speakers reviewed in an issue cost $40K/pair and $25K/pair respectively?)
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