I've had the opposite experience with VTL. I've called or Emailed Bea two or three times with questions and was handled very professionally and quickly. I haven't dealt with ARC customer support in several years, but my experience was that while efficient, they were not particularly folksie and the repairs were extremely expensive. As I said, I haven't worked with ARC in a long time, so my experience may not reflect the current state of affairs. However, I've had nothing but good will and superb sound from my VTL product.
