Tube pre-amp pop

Well ARC's customer service is normally very good, that should not be an issue. Has your dealer let you try any of his SP16's with your Bryston? Just to make sure that the problem is not with the Bryston? I doubt that it is, I'm just curious. Have you tried your SP-16 with another amp instead of the Bryston? Did you take your SP-16 into your dealer's shop to try with other amps? The problem is probably the SP-16, but you want to make sure that it is not the Bryston.

I think your dealer should just replace it with another SP-16. It's not like you've been running the SP-16 for 6 months and this just started happening. The problem started as soon as you started using it. I would push your dealer for replacement, not factory service. If he refuses, then I would support another dealer in the future.

Of course that's assuming that the problem does indeed lie within your SP-16.

John

Yeah, I would take the SP16 to my dealer to check it out. Good idea. I hope the amp is not the problem since the dealer did told me it was very heavy and he did drop the box when carying it out (I bought both units at the same dealer) but when power up and power down the down, the Bryston itself is dead quiet,no pops, no poops. I have the baby Krell 400xi in my bedroom. I guess I can use its pre-amp out to the Bryston amp input to check but I am afraid I may messed up both unit. At my old age, I am not fast and sharp as I used to be so I am always scare to mess thing up more. I will ask for new replacement either with the pre or the amp once I find out which one is the culprit. Again, thanks, Jmcgrogan. Ps: I hate issues with electronic gears.I buy them new as an insurance policy. But it is not a very good insurance policy I guess

Heck, if you bought both the amp and the preamp new from a local dealer, he should come to your house and figure out what the problem is for you. Especially if the dealer dropped the amp box while carrying it out. These dealers are supposed to provide some service for the premium prices you pay. Feel it safe to assume that your dealer made at least $1K on the sale of both units, he should make sure they work correctly in your home upon setup.

Don't be intimidated by the dealer. You did pay a premium, you should have new equipment that functions perfectly out of the box, or the dealer should be jumping through hoops to figure out why not. Too many bricks and mortar stores are going out of business. I fully recommend supporting them if they support you. It has to be a two way street though.

John

yeah, I used to be a very sucessful account executive for a phone company. Went thru a divorce then lost my high paid job. Moved out a small apt then sold all my beloved hi-end gears since I did not have any desire to listen to music for a while. Last year, I managed to save some dough and bought two 400Xi and now the Sp16l& 4 Bsst from the same dealer. He has been alright to me by giving my some good discount. Will see how he far he will and would take care of me. You are right about life is the two way street. Will be in touch John. Sorry. Don't mean to be too personal.

I would say that when you switch modes on the 16 always mute it or you will get a pop that is normal, I installed a new 16 in my dads system a couple weeks ago and it needs to be muted prior to mode switch and power off, I believe mute is auto on power on.