Help preamp problem: overload?


OK, so I bring home my brand spanking new Bryston BCD-1 and hook it up (Audioquest Emerald balanced) to my Sonic Frontiers Line Stage 3.

I cue up the last movement of Sibelius's 5th, and sit back to bask in the glow.

So far so good, until the last minute or so of the piece, where it reaches its glorious, rousing climax. At this stage, I've got the preamp up pretty loud (72 on its numeric scale), but still within limits. Suddenly, the preamp starts going into standby and muting for 2-3 seconds on the loudest chords, then turning back on automatically and continuing until the next very loud chord. Did it three times in the last minute of music.

(You can tell when it goes into Standby, because the volume numbers disappear and are replaced by six dashes, and you hear a relay clicking.)

I repeated the experience exactly, to make sure it wasn't random dips in the power supply, but no, it went into standby at exactly the same points in the music again.

Then I backed the volume on the preamp down to 67 (a good average everyday listening volume for this recording), and it played through to the end without a hiccup.

So my question is: what was going on?

Was I driving the preamp into overload, and if so, should it be overloading at that kind of volume?

Was that a protection circuit cutting in and putting it into standby/mute? (I trawled through the owner's manual and it makes no mention of such a circuit or safety feature.)

Is there some sort of less-than-ideal synergy between the Bryston and the Sonic Frontiers (you'd have thought not, both being Canadian and all...)?

Does this mean that the tubes (all? some?) are aging (remember: there are lots of them, in the head unit and in the separate power supply). I put my ear to both channels of the loudspeakers with no music playing, and couldn't hear anything anomalous--no crackling, hissing, etc.

Suggestions, expert advice, consolation please. This has certainly taken away from some of that high associated with installing a new component...
128x128twoleftears
Thanks to all for comments and suggestions.

One clarification. The BCD-1 is a CD player, *upstream* of the preamp.

Searching the discussion section of A'gon I see there are a few threads involving Sonic Frontiers and relays, but nothing that reproduces my exact situation.

Hmmm.
The max output levels of your BCD-1 are 2.3v(single-ended) and 4.6v(balanced), which are both quite high. Again- That the "relay clicking" and going into "standby" disappear at a lower gain setting indicates a muting circuit protecting everything from overload. BTW: The DC servo system should be un-noticeable in operation, but may cause a problem if mal-functioning. DC offset will rob a circuit of headroom/create an overload situation. It was late, and I didn't finish that thought in my previous post. By all means- Contact Anthem for support/info: (sfitech@sonicfrontiers.com) (905-362-0958)
Twoleftears, put on the CD, set the preamp at the same volume, advance to the final bars where this problem occurs, but this time don't have the power amp connected. Does the display act the same way? If not, the power amp may have an input impedance that is too low for the preamp to drive easily. If yes, either you have weak tubes or you are simply overloading the preamp.

To test the latter, running a sine wave into the preamp and measuring the output voltage should tell one a lot about what is happening, especially if the output is displayed on a scope.

Good Luck!