Receiver HDMI problem


Have a Marantz 7008 for which I already had HDMI board serviced. Running 35' HDMI cable to projector. Connected to Marantz is cable box and Apple TV.
Situation: HDMI cable from Apple TV directly to projector no problem everything works normally.
2) HDMI directly from cable box to projector = no signal
3) Connect 35' HDMI cable from projector to receiver = no signal from cable box or Apple TV Called Marantz told me to use booster so bought a Gefen Superbooster plus. Still no signal.
Everything points to long run cable problem except how come connecting long run from Apple TV to projector works but not directly from cable box (2). ???
What's going on and how do I fix this?
Thank you. Tom
tkolb
Tom, you have unfortunately entered the terrible world of HDMI. 35' is a long run by HDMI standards. What brand of HDMI cable do you have? In this case, brand does matter!

You'll need to spend some time debugging this and here's the cleanest way to do it:

1) At 35' you need either an active cable or a Certified HDMI cable so you can be 100% sure it works. Your best options are: www.futurereadysolutions.com and getting a KORDZ cable, which is THX-certified for 4k/UHD 18gbps. You can pretty much be 100% sure when using this cable. 2) Go with a BlueJeansCable.com cable. Again, BlueJeans is excellent. 3) Get a RedMere cable from www.monoprice.com. RedMere is an active technology that is made for passing the signals over longer distances. Don't believe any other crap about HDMI cables and plating, etc. It's all marketing garbage and hype. If I were you I'd go with the Kordz cable. A bit more $$$ but you can be sure it's been put through more high bandwidth, real-world tests by an independent tester (THX) and passed those tests than any other cable.

2) To test your setup, connect your equipment using a 6' cable. A 6' cable is ideal in the HDMI world. If the signal passes at 6' you can then assume that the longer cable is your problem.

3) To your question about AppleTV to projector works but not directly from Cable Box may be a bazillion reasons. You cannot apply analog logic debugging to HDMI. It's a completely different beast and will drive you nuts.

4) You may also have a problem with the compatibility of your cable box and your projector. For HDMI to work, they need to 'handshake'. That handshake takes a few seconds and several items need to pass during that handshake process including any HDCP copy protection and EDID information (what the display is, what resolution it can support, etc). All this happens in the background from source to display. If anything is not passed properly you'll get nothing, a blank screen, just as you are seeing. When you have a cable failing—and that may simply mean it can't handle the bandwidth supplied in the signal or distance issues, you get sparklies—that look like fireworks or snow across your screen.

The reason why putting the receiver in the middle causes everything to fail indicates to me that you may also have a loss of EDID information in the signal chain. A Kordz cable may fix that. If it doesn't then you need to invest in an EDID-based solution like Dr. HDMI. Check out these articles for more info: http://www.pooraudiophile.com/2013/12/the-fix-for-hdmi-woes.html and http://www.pooraudiophile.com/2013/12/the-fix-for-appletv-hdmi-woes-and-hdmi.html The second link specifically talks about the AppleTV

All in all, you have a bit of a tough debugging road ahead that will just take time.
I would think that too long of a run would simply degrade the quality? Do you get any sound?
Have you tried resetting the marantz to the factory defaults? If you have a configuration problem that may fix it.
HDMI cables are not analog. There's no such thing as a degradation in quality. You get sparklies or nothing at all.

Unfortunately, HDMI troubleshooting doesn't follow the same logic as we've been used to in the analog world. It can be maddening at times and defy logic, but that's the new reality with HDMI. It's an entirely different beast because there's much more back and forth communication happening along the signal chain as opposed to simply passing the signal. In other words, analog troubleshooting and analog indicators don't carry over necessarily to HDMI networks.
I never knew this was such a big problem. I assume you are talking about the audio portion of HDMI. I've been using HDMI, video only to TV's and computer monitors with no issues.
He is correct. HDMI ha shaking issues quite unique. Only real certified cables will let them hand shake properly over that long distance.