I just noticed this thread and thought I would add some perspective. First, I empathize with those who have had "nightmare-like" experiences with various companies (i.e. Harman). I have had my share of nightmare-like experiences with a variety of different companies which include banks and financial institutions, automotive manufacturers, insurance companies, airlines, and yes...audio manufacturers. I have canceled policies, dropped product lines, and have taken my business elsewhere. In some cases it has led to the demise of the company or product, but in other cases it has led to people's butt's being kicked out the door and has led to the reorganization, restructuring, and the rebirth of a company and/or product line. I believe Harman has realized this and has already taken steps to take the Mark Levinson and Revel brands to the next level. I am personally very impressed by the new ML 500H series amps, but moreover, the new direction these brands are taking under the Harman umbrella. I would also feel some reassurance that they are under Harman. Just take a look at the marketshare and the awesome product offerings available under Harman on the pro audio side. Anyway...just some perspective.