Rowlands

with a weak economy and somewhat expensive gear (comparatively) i would imagine that their ability and/or willingness to answer a lot of questions is limited. if they could sell a bunch of their amps and pre's based on word of mouth and their pretty new web site (i don't like the lack of information about older equipment however) they might hire a pleasant voiced person to field questions in the future.
the dealer in my area is somewhat aloof and has been for years. but every time i used to go there i heard glorious MUSIC. and along with that i get the "do you have enough money to buy this?" treatment. Sucks, but what can you do?
send Jeff a handwritten letter and tell him you like his gear but can't seem to get information and/or the kind of service you really need. but understand
this company caters specifically to the "ONE PERCENT" if you know what i mean...

Gents, there exists a remarkably detailed and growing amount of operational information on Rowland products stored on the JRDG Knoledge Base at:
http://jeffrowlandgroup.com/kb/
I consult the knowledge base when I have any questions about JRDG products, before attempting anything else... and in most cases, I find a ready answer posted there. G.

Opposite to Jymc I have personally had 2 very positives experiences with Jeff Rowland's customer service:
1) they replaced me free of charge the control remote which falling on the floor was damaged
2) Jeff Rowland answered me personally an email with question about seeing up my system

concerning the 725 it has been just showed in Japan with Avalon Time
have a look here
>http://cybwiz.blogspot.com/2011/11/jeff-rowland-725-with-avalon-speakers.html

I believe that the M725 pair shown at the Osaka show consisted of operational prototypes... Which means that they were sonically active, but were not yet production-level devices. G.

Just heard from JRDG.... M725 monos have been released and are shipping. US price is approximately $28K. Production level units should be listenable at CES 2012. G.