Preamp Deal of the Century

"unintentionally switched during cleaning"

ahhh! all too well do i know the pleasure and pain of the chrome chassis.

in what position of gain switches you preamp sounded softer ?

Sorlowski,

The low gain position should be when the toggle switches are in the back position. High gain should be in the forward facing position.

Thank you for answer, I was asking in what position (high gain or low gain) Supratek is sounding softer ?
I have not noticed such difference so I'm curious.

My Syrah stopped working one day. Mick was amazingly patient and effective, proposing diagnostics (via e-mail), even sending photographs with little arrows pointing to specific junctions.

It turned out that the rectifier tube had shorted, buring out the toiroidal transformer (!). Very rare. But in this case, alas: very true.

Mick sent me a new one. Gratis. Refused my offers of reimbursement. (I ended up sending him several CDs of music I thought he'd like--although I'd have happily, had he permitted, recompensed him more.)

I used a knowledgeable local amp-builder and technician, Michael Franzen, to install the new transformer and do the troubleshooting, under Mick's remote supervision.

This story indeed has a happy ending: Mick stands behind his products as well as anyone I've ever dealt with, if not better.