Amuseb, sorry if I came off as the "Ugly American." Sorry also about your trouble.
My experience in the States is that the ARC organization has bent over backwards to provide excellent service and support. Check my thread where I passed along a situation where my amp, still under warranty, had a blown bias resister. ARC sent the local authorized service rep to my home that night and fixed the amp in 45 minutes. My cost -- zero! I tipped the tech for his coutersy. Some service, huh??
I suggest that you call Cal back and tell him what's going on. I know he'll do what he can to help out. Unfortunately, your problem is that you live across the pond so to speak and that complcates everything and makes even the ordinary cost $$$$.
Please report back how you make out. Tell Cal that Bruce sends his regards and ask if the timing has changed regarding when ARC will start doing the Ref 5 SE upgrade. LOL
Cheers and good luck.
My experience in the States is that the ARC organization has bent over backwards to provide excellent service and support. Check my thread where I passed along a situation where my amp, still under warranty, had a blown bias resister. ARC sent the local authorized service rep to my home that night and fixed the amp in 45 minutes. My cost -- zero! I tipped the tech for his coutersy. Some service, huh??
I suggest that you call Cal back and tell him what's going on. I know he'll do what he can to help out. Unfortunately, your problem is that you live across the pond so to speak and that complcates everything and makes even the ordinary cost $$$$.
Please report back how you make out. Tell Cal that Bruce sends his regards and ask if the timing has changed regarding when ARC will start doing the Ref 5 SE upgrade. LOL
Cheers and good luck.