Given the info in your last post, I think we can get this working for you very quickly. You herd the TT working at the dealer confirms the preamp is OK. Assuming you werent lied to by the person that checked your Rowland, you have equipment that is verified to be working. At this point it is highly unlikely that your problem is something other than a setup issue. I should have been more clear when I mentioned a gain problem. Gain can be a problem in more than one way and the way it sounds dosen't have to be too loud or broken up if you do have too much gain.
I quickly checked the Rowland web site and downloaded the manual for your preamp. There are several different settings for gain and impedance that can be adjusted by simply moving some jumpers inside the unit. The only tool you will need is an allen key and possibly a small pair of needle nose pliers if you have big fingers. If you post what model TT you have and the brand and model phono of your phono cart, I can even confirm what the settings should be.
Nothings ever 100% but I estimate the chance your problem lies in the settings on the phono preamp and/or cart align/setup to be at least 90%. Should take about 15 min going slowly. If you have to realign the cart., about an hour.
I quickly checked the Rowland web site and downloaded the manual for your preamp. There are several different settings for gain and impedance that can be adjusted by simply moving some jumpers inside the unit. The only tool you will need is an allen key and possibly a small pair of needle nose pliers if you have big fingers. If you post what model TT you have and the brand and model phono of your phono cart, I can even confirm what the settings should be.
Nothings ever 100% but I estimate the chance your problem lies in the settings on the phono preamp and/or cart align/setup to be at least 90%. Should take about 15 min going slowly. If you have to realign the cart., about an hour.