Cambridge Audio products unreliable/unsupported?


Has anyone had problems with Cambridge Audio gear failing while still quite new?? I have had two products fail that were under one year old. 350C CD Player and 840Av2 Integrated Amp. Both products were gently treated and lightly used - less than 100 hours total use. Tried to resolve through Cambridge customer service (Ed Selley stopped responding to my inquiries on the Cambridge customer support website)and local repair and it seemed as though the process was designed to make getting a repair more painful than replacing the defective gear. I am new to high end audio and was wondering how many others had the same experience with this company.
craisin1
Two years ago, my Cambridge Audio 840C CD Player experienced a failure when it was just a little more than a month out of warranty. I called my dealer who contacted CA's service department which, at that time, was in Canada. They repaired the unit under warranty which I thought was an exhibition of exemplary customer service. The only issue I had, and considering their service, a minor one, was the delay in getting the unit from upstate New York into Canada. Somehow there was a missing week, but I've nothing but high praise.
Jerry
You should contact the dealer you bought it from to assist you with service. That's what they're there for.
Yeah...the dealer seems like the proper path here.

I've also experienced the "lost Canadian week" when I bought a minor thing from Canada...gets stuck at the border it seems.
Purchased online - dealer is useless ~ more effort to ship to them and time spent waiting than benefit. I tried this path - I also tried to get local repairs done by a Cambridge certified repair shop - no luck.

I have been in contact with Cambridge customer service - they stated that the US distributor (Audio Plus Services) will contact me to resolve the problems.

I will post an update after I hear from Audio Plus.
4 and also 3 years ago I had to send my Cambridge 840C in for repair, once under warranty and once out of warranty.
First time it was a connection that had come undone, the second time it was a faulty power supply. 2 breakdowns in the span of less than 2 years. Both times it was serviced, it was returned to me in working order. After those incidents, later it developed an intermittent nuisance problem - every couple of weeks the unit would freeze=up and not respond to commands, I would have to completely power it down to get it to work. I would rate my experience with the 840C on the low end of reliability given my better experiences with owning other cd players.