Is Tom Evans Audio Design out of business?

Ladok regardless of why you cannot contact him his lack of communication is unacceptable not to mention holding on to your preamp for 6 months.

Sorry to hear, might be time to move to a more reasonable business.

Tom Evans is still in business! One of you was kind enough to forward my concerns to another Tom Evans dealer. This gentleman, Mehran of SORAsound, assured me that he has recently spoken to Tom Evans on his private phone and it seems that things will move forward now on my Groove repair and upgrade. One thing I did not know, because nobody really told me, was that the unit was damaged so badly in shipping that a "salvage" was necessary, requiring ordering additional parts, suppliers weren't available, etc. That's all fine, but SOMEBODY should have told me this months ago.

I did not have the factory supplied boxes. No, I did not double box (I usually do but this box and packing seemed secure), I did insure the shipment with Fed-Ex. I filed a damage complaint immediately, they would pay only $100 since it was not shipped in the factory-supplied box. I agreed to pay for any additional repairs because it was my bad. However, none of this is relevant to the issue, which is little or no communication from the manufacturer for nearly 6 months, then a promise in mid-February that the unit would be shipped "next week," then complete cut-off of communication. Again, my only reason for posting is no one seemed able to contact the company and the dealer I was working with said he thought they might be out of business, which fortunately is not the case. I was promised today that my unit would be finished and shipped shortly, we shall see. Again, I wish only the best to Tom Evans Audio Design, he makes great products as far as I can tell.

"Did you ship in the factory supplied boxes?"

Good one Onhwy61. Have you ever owned Tom Evans gear? I have owned 5 Vibe preamps and 4 Pulse power supplies, and only the very last unit had anything even approaching a "factory supplied box," which was nothing more than a box that had a "Tom Evans" sticker on the side. There was no specific packing material, unless you consider bubble wrap to fall into that category. The gear sounds great but it always seemed to me to be sort of a "home brewed" operation. I will say that none of the units I owned ever broke down. I would still own the last one (Vibe 7, Pulse II) if I didn't need a balanced preamp. I am glad to hear they are still in business and I wish them well - I appreciate original thinkers who don't feel the need to follow the pack and I suspect Tom fits that mold.