Kevin gets the

I have a friend who asked Kevin what Cryo'ed tubes were. Boy, was that a mistake! After a complete talking down to, my friend ( who happens to be a Dr.) was left with such a bad taste in his mouth he took his biz elsewhere. To the tune of buying $50K in gear, LOL.
Kevin may understand tubes, BUT he sure does not understand how to communicate with a customer. I think the several posts above are plenty of proof of this. The question one could ask, is why does he have such a chip on his shoulder?? Attitude adjustment would go a long way. OTOH, IF you are succeeding in spite of yourself, I guess who cares!

I don't get it. Deal offers a good line of products and he stands behind what he sells. Bottom line, that all that really counts. You want warm and fuzzy, ego (yours) enhancing conversations from a merchant don't go there. You want product AND service, and know what you want, check Upscale out.

By contrast I'm the 'proud' owner of 2 amps (not sold by Deal, but made by the same parent company in the same factory under a different brand name/contract), which are still being manufactured. Both experienced identical failures which disabled the units within two weeks of each other. They are out of warranty though. I'm unable to get the warm and fuzzy distributor to either furnish me with the parts needed to repair, nor to take the amps in and fix them himself. Been 3 1/2 months. Lots of alibis, zero follow thru! To use these now I need a boat.

This kind of experience is why I have dealt with Deal in the past and will do so in the future. And yes, I have had a confrontation with him over an internet post I made about one of his products. He subsequently contacted my by phone and apologized for his rather intemperate response.

FWIW, IMHO, most who complain about Deal's conduct can trace this to his conclusion from their conversation that the caller is an uninformed tire kicker who is wasting his time. From all of the recommendations I see in this forum, and others as well, to folks about tubes to call Deal, I assume his phone was ringing off the hook by folks without a clue.

Give it a break, he is a merchant, not your buddy, not your priest, nor your mother.

My dealings with Deal were very positive, his is a pro on his products and services. He stays in business to help those that need what he has. How he does that is up to him. He is pretty patient with those that don't just call up to show the breeze. Thanks Kevin. We need more people like Kevin to run other things in society today. He gets the job done and right the first time. His is not warm and fuzzy. He is from what I can tell something more important, honest and very fair. Who wants warm and fuzzy when getting stereo equipment raise your hands. That's what I thought.

Marqmike, Why not respectable and fair?."warm and fuzzy" is a deragatory inference..don't decide what all of us want bully boy.

I general, I want every business with whom I trade to do well....very well. Do I want a great deal, yes. Do I want great service, yes. Am I willing to pay extra so that when I have have a problem the business will assist me, absolutely.

Bigger picture, when did it become acceptable to hate on someone who has taken immense risk and been wildly successful? I don't get it. Where were the critics when Kevin was hiking through Europe every year, 20-30 years ago, with his life savings in his pocket buying all the tubes he could find? Wasn't solid state the answer....who would ever need to buy a tube again?

There are many who believe Kevin Deal deserves a great deal of credit for making tube electronics accessible by virtually anyone with a hifi budget. Even though my present system is not from Upscale, I have never been unhappy with a transaction and Kevin has gone above and beyond for me on numerous occassions. Kevin is however the kind of person who appreciates the finer things. Why not? He has no kids to send to college, he is kind to his employees, he appreciates finely made pieces of art.....whether that is hifi gear, fine automobiles, fine mechanical watches, amazing motorcycles or a carefully built tube from a bygone era.

Chill out....you don't think Kevin is a nice guy, then you haven't met the real Kevin.....AND....if you think his advertising makes the difference in him getting a review then what about last month....the month before.....five years ago....10 years ago.....? Your premise that his advertising pressures the magazines to review his gear is laughable. If that were true then he advertises SO MUCH, SO FREQUENTLY that if that logic were applied every product he wanted reviewed would get it. He has achieved enough where he doesnt have to deal in marginal product AND his longevity does give him some credibility doesnt it? Oh well, be jealous of something besides the spoils of free enterprise.