Kevin rocks and so do my Primaluna monoblocks and NOS tubes. Straight up, no reservations. Besides being one of the few dealers that really understands tube electronics, he has exceeded my expectations with every purchase. He gives me sage advice on whether my hard earned dollars will be spent making truly audible differences and doesn't just move product. Lately I've been bugging him to sell me a recently released product and he has me on hold...until he has a chance to give it a good listen and his stamp of approval. And, he totally supports his local dealers, ensuring multiple layers of support for customers.
Yes sometimes he is busy and has to call you back, and always does in a timely manner. No he doesn't sell new equipment at used prices, and he shouldn't. Anyone who doesn't think Kevin is the coolest cat in home audio should check their egos at the door and start looking at their own manners.