Manufacturer Repairs? What is a reasonable time?

I agree with Zd542. If you feel that this is entirely too long to wait and they won't give you a reasonable estimate for repair time, then maybe it is time to ship it back to you. A decent repair facility can diagnose and repair an amp. Any amp. Musical Fidelity in Culver City, CA is very good at this type of work and Gary does great work. I get the impression that their is only one person there that does the repairs and he/she might also be tied up with other business related things. Give it some more time. But keep calling.

I have had an amp in for repair and have been waiting over six months . He is a one man boutique operation . He has had health problems too. What recourse do I have . How can I get him to get my amp back to me ? I am getting tempted to tell him to return it as is .

The problem with the amp is it is putting out thirty watts instead of 300 . I bought the amp used and had it for one week . Then shipped it to him . It is being done free of charge because it is under warranty .

Any suggestions ? I feel helpless .

Some of it depends on how big the manufacturer is. If it's a one man shop he may be answering the phone, building new units and doing repairs. In that case, it's one of the realities of dealing w a boutique brand. If it's a bigger operation, that's another story. 3 months is a long time, but I've waited that long before. Sometimes it's a matter of getting parts from a supplier, whatever. So not totally out of line, IMO. Frustrating but not totally out of line.

Maplegrovemusic, maybe we have the same amp??? Email me.

I feel this person at least owes a quick look to get an idea of the problem and in turn give you a time frame.

I've learned to take this whole hobby with a grain of salt. Many years ago I even pre-paid a small boutique manufacturer for repairs which he could not fix and never refunded my money. This person was very well respected , so I was pretty shocked when I sent him $500 and he never fixed the unit. It took prodding to get him to even send the still non working unit back to me. I learned that at the time a lot of these designers are smart odd balls, who aren't the best on the phone or at customer service.

I later sold the unit here, as-is at a further loss.

Hang in there, hopefully if the repairs don't pan out, you are able to move on financially to another brand.