You can have a bad customer service experience with anybody. The question is whether LPGear is so bad that potential customers need a public warning. I've bought from LPGear a few times including the ZuPreme headshell I mentioned and the Audio Technica AT150MLX that still anchors my system nearly 5 years later. Shipping was prompt and both items arrived in pristine condition.
However, for those who want to avoid LPGear, you can get the very similar Sumiko headshell from a variety of vendors such as Needle Doctor and Music Direct. However, a few years ago the Sumiko cost $40-45 and the ZuPreme was $50. These days, however, the Sumiko has shot up to $90 while LPGear has held the ZuPreme's price to $55, and as I said, it's slightly better than the Sumiko.
However, for those who want to avoid LPGear, you can get the very similar Sumiko headshell from a variety of vendors such as Needle Doctor and Music Direct. However, a few years ago the Sumiko cost $40-45 and the ZuPreme was $50. These days, however, the Sumiko has shot up to $90 while LPGear has held the ZuPreme's price to $55, and as I said, it's slightly better than the Sumiko.