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Anyone had power supply failure with an AVID TT?

I've owned my AVID Sequel for less than a month, and in that time, the power supply has stopped in midstream of playback on 3 occasions. The power supply remains on, but PLAY mysteriously switches OFF during album play. I owned the Volvere for less than a year, and had to return my power supply on two separate occasions due to it completely failing. THe first time it happened, it simply wouldn't turn 'ON', and the second time, the supply turned 'ON', but wouldn't initiate the spinning of the platter. Customer service was excellent, and AVID replaced the entire Volvere drive train. Things went perfectly smoothly for 3 months, and being so happy, I decided to upgrade to the Sequel. Now, one month into owning the Sequel, this automatic 'shut off' has occurred on three occasions. I went through the trouble of measuring my AC voltage over the period of an entire weekend, and noted the voltage to fluctuate between 117 - 122 volts. Has anyone else owning an AVID TT ever experienced a power supply problem? I do love this table, but these power supply issues are very distressing. Thanks for any input.
harlem
markus1299
252 posts
 
I've had my Volvere for more than 2 years and have never experienced any problems. Could there be some surges in your power that are taking out the power supply?
tom_hankins
928 posts
 
Never had that issue with my Sequel. Had it for over a year and bought it used. Contact music Direct, I forget the mans name, but the importer has alot of knowledge on the table. Also when i have emailed Avid they have always answered fast.
harlem OP
10 posts
 
I did measure the AC voltage over one weekend, and the only fluctuation noted was between 117-122 volts. With the Volvere, I had the TT plugged into a Bryston Isolation Transformer (BIT15), and the BIT'S voltage was a measured 125 volts at its outlets. I spoke with Conrad regarding my set up at the time, and it was decided the Bryston BIT may have been at the heart of my Volvere power supply issue. I sold the BIT 15, and replaced it with a Shunyata Research alpha 6. After receiving an entirely new Volvere power train from AVID, I proceded to plug it only into the AC wall receptacle. 3 months followed - no issues - loved what I was hearing - did the upgrade. The Sequel problem is unique in that the power supply remains on, and only the playback stops. With the Volvere, the power supply went completely dead. The first time it happened, I couldn't even turn it on. And the second time it died, as stated initially, this weird buzz occurred when play was initiated - the platter didn't commence spinning, and I had to send it back again! The second time it occurred, I hadn't had the power supply back in my system a week before it died for the second time. Eeeks!! Regardless, I love this table and I'm committed to AVID - I do believe in the product, not to mention it does sound amazing. I'm very curious to discover if I may be the only person to have ever experienced an AVID power supply hiccup? Maybe there's some mysterious black cloud hovering over me that I'm unaware of. Thanks for any input at all by anyone.
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