Nandric hit the nail on the head. Up until a few years ago, I took the purist approach; if the cartridge needed retip or repair, it needed to go back ONLY to the original maker, regardless of cost. However, at present I have done a "one-eighty"; I would happily use Sound Smith in the US or any number of others to rebuild my cartridges. Not only is the cost markedly lower but also the repaired product might be as good or better than the original, such is the quality of the work done by SS, Axel, etc. (There is some element of chance involved, and the option of a trade-in/trade-up is also to be considered ahead of rebuild, IMO.)
After further thought, I wonder whether the Ortofon Anna debacle occurred because of the very novel way in which the cartridge body is manufactured. Ortofon seems to have gotten very experimental in that realm. First, the A90 broke some new ground, and now the Anna adds another complex wrinkle to constructing the body. Moreover, they've also produced that very novel SPU-type. Perhaps they've strained their resources. But, as someone else mentioned, they were really remiss in sending a defective product, nay, TWO defective products in succession, to Fremer of all people. That is kind of scary.
After further thought, I wonder whether the Ortofon Anna debacle occurred because of the very novel way in which the cartridge body is manufactured. Ortofon seems to have gotten very experimental in that realm. First, the A90 broke some new ground, and now the Anna adds another complex wrinkle to constructing the body. Moreover, they've also produced that very novel SPU-type. Perhaps they've strained their resources. But, as someone else mentioned, they were really remiss in sending a defective product, nay, TWO defective products in succession, to Fremer of all people. That is kind of scary.