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Who Has The Best service department

I gotta tell ya Martin Logan and Pass Labs have the best service department, I lost some allen screws and had a nasty scratch on my X-350 amp,I emailed them, Nelson Pass sent me a new face plate and the allen screws. NO CHARGE!!! Same goes for Martin Logan, Jim Powers is the best, super fast emails and for the part I needed to fix my logans, the price was very very low, no rip offs here. With a service department like that, I will never get rid of Pass or Martin Logans. Who does it for you!!!!
null1
pbb
1,140 posts
 
Thiel, Bryston, Paradigm, Audio Research ($$$$).
Post removed 
bignerd100
515 posts
 
Jim Powers is great at ML. They take care of any customer concerns post-haste.
Mike Allen at Jolida is wonderful before and after the sale.
The guys in Boston that repair NAD are very good too.
reubent
6,978 posts
 
Unsound,

I guess YMMV is the rule! I had issues with 2 different Arcam products distributed by ASL. Both were purchased second hand and I sold them here on AudiogoN. Both arrived broken when I sold them and both were repaired gratis by ASL even though ASL was fully aware of the second hand status of the products.

When I called, I think I spoke to a gentleman named Pat (it's been a few years, so not sure about this). I think he was the owner or a pricipal in the company. He took great care of me (and the 2 people I sold the product to...). Heck, ASL saved my perfect sales feedback as both of these instances could have turned out badly and both ended up as positive experiences.

Enjoy,

TIC
aoltes
30 posts
 
Save the last for best! KRELL, all the way, some really down to earth people work there with you. To many to mention The Best, YOU TO DAN!
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