Amp Shutting Down, need help


I have a Cary 7.250 brand new amp that shuts down after 20 seconds in my NYC apartment. I have sent the unit back to Cary where it tests fine. I have tried the unit at my friend’s apartment and his place of work and it works fine. The unit is 100% in working order. After talking to many people I was told to attach a 50' extension cord and low and behold it worked.

The good news is that I have a dedicated 20amp circuit to this outlet. My voltage reads 118 volts and Cary said that is not a problem as the unit will work between 90 and 130 volts. I have tested for voltage on the negative lead to ground and there is no stray voltage. I have also tried the unit on other outlets in the apartment and the same problem occurs.

My mono blocks and all other components work just fine. So I’d love to hear suggestions as to how to get rid of this 50’ extension cord?

Thanks in advance.
sailcappy
Sailcappy has verified the mains voltage at the dedicated branch circuit receptacle is 118V using a true RMS meter. That is only one volt above what the manufacture recommends for the amp.
09-10-12: Jea48

That is only one volt above what the manufacture recommends for the amp.

Should say,
That is only one volt above the minimum line voltage the manufacture recommends.
From the Cary 7.250 specs, (AC Power Requirements 117/234 Volts AC @ 50/60 Hz)

Also after rereading my last long winded post I am not sure I made clear what I was trying to get at.....

That a SMPS will draw more current if the line voltage sags to try and maintain output power of the PS.

So, Is it possible the voltage drop from 118V to 112V is enough to cause the SMPS to draw more current to compensate for the drop in line voltage?
End result the 15 amp magnetic breaker ampere rating is exceeded, breaker trips open.
.
Jim -- I don't see the 117V being indicated as a minimum. I would assume it is intended as a nominal value.

Best regards,
-- Al
Jim -- I don't see the 117V being indicated as a minimum. I would assume it is intended as a nominal value.
09-11-12: Almarg

Hi Al,

Ya, I agree. I knew better... I'll just have to blame the thought on a brain fart moment.

120V may be the nominal voltage in the US but it is not unusual to see line voltage vary anywhere from 110 to 124.
.
Jim
Switch mode supply??! I figured this thing had a big toroid...

Clearly the current limiting of the cord is having an effect.

So what is the outlet voltage while the amp and the cord are doing their thing? Bet it does not drop as much.

Based on that I would replace the AC receptacle, and make sure the screws on the receptacle are tight!

It would be a really good idea to see how this amp behaves in another apartment in the same building...

I do not think the amp is at fault if it really is SMPS powered.

Switch mode supply??! I figured this thing had a big toroid...
Hi Ralph,

Yes it has two big toroids.

Am I wrong in my thinking the amp could still have switch mode power supplies?

LOL, it wouldn't be the first time I have been wrong.....
Jim