Too bad about your experience with the used transaction... I have found it really depends more on the manufacturer of the component, rather than the type of component. I've been lucky with my transactions in that the manufacturers have always stood behind the products:
Cables: I bought a pair of used Audience Au24 cables that were too short for my rig, I re-sold them w/o ever hooking them up to a member who found out that one of them was faulty, I offered him a refund, instead, he chose to send back to Audience and they repaired it free, no issue.
CDP: Resolution Audio offers a service where you give them the serial # of the used unit and they will reply to you with the component's history of its age, # of owners and repairs, they hapily service used units.
Speakers: Even though I bought my Green Mountain Audio speakers new, they offer warrantee for life on their products even to owners who buy used, really unbelievable.
Amps: Cary has been a pleasure to deal with. I bought my amps used and they were missing some chassis screws on the bottom and sides, called Cary and sent out the screws the next day, free. Later I had some upgrades done, they gave me a great deal despite the fact I wasn't the original owner.
There are a lot of great companies out there that offer tremendous service. Although, I'm sure I'll hit a product or manufacturer eventually that I'll have an issue with, so far I've been fortunate.
Cables: I bought a pair of used Audience Au24 cables that were too short for my rig, I re-sold them w/o ever hooking them up to a member who found out that one of them was faulty, I offered him a refund, instead, he chose to send back to Audience and they repaired it free, no issue.
CDP: Resolution Audio offers a service where you give them the serial # of the used unit and they will reply to you with the component's history of its age, # of owners and repairs, they hapily service used units.
Speakers: Even though I bought my Green Mountain Audio speakers new, they offer warrantee for life on their products even to owners who buy used, really unbelievable.
Amps: Cary has been a pleasure to deal with. I bought my amps used and they were missing some chassis screws on the bottom and sides, called Cary and sent out the screws the next day, free. Later I had some upgrades done, they gave me a great deal despite the fact I wasn't the original owner.
There are a lot of great companies out there that offer tremendous service. Although, I'm sure I'll hit a product or manufacturer eventually that I'll have an issue with, so far I've been fortunate.