The cord offered is a heavier than usual (12 gauge as opposed the the usual 14 or 16 gauge) Belden. It is not a cord of our making.
Of course, it is _not_ the responsibility of the customer to ask for the cord. It is the responsibility of the dealer to offer it as an option. We do encourage the dealer to tell customers that the cord chosen to supply current to the Hydra is important to system performance, more important than cords connected to individual electronics.
In some cases, if the customer already has HE cords upstream, I can understand why the dealer would promote a better cord to the Hydra. Using a stock cord preceding HE cords will limit the Hydras (or most other power distributors) performance. Again, we see little point in using a HE cord to a CD player or amp, when you have a Belden type cord preceding it.
Since it is our responsibility to insure that dealers offer the stock cord, I will address our dealer group again on this issue to make sure this occurs. We have added a number of new dealers in the past year, so its possible some have not offered the stock cord for one reason or another, however, this is the first I've seen or heard a complaint.
This is not a policy "in flux". It has been our policy since late '03. Our intent in having the dealer offer a choice of power cord is to insure the optimal performance of the Hydras in a majority of systems. The intent _is not_ to bilk customers, as has been stated earlier in this thread.
Of course, it is _not_ the responsibility of the customer to ask for the cord. It is the responsibility of the dealer to offer it as an option. We do encourage the dealer to tell customers that the cord chosen to supply current to the Hydra is important to system performance, more important than cords connected to individual electronics.
In some cases, if the customer already has HE cords upstream, I can understand why the dealer would promote a better cord to the Hydra. Using a stock cord preceding HE cords will limit the Hydras (or most other power distributors) performance. Again, we see little point in using a HE cord to a CD player or amp, when you have a Belden type cord preceding it.
Since it is our responsibility to insure that dealers offer the stock cord, I will address our dealer group again on this issue to make sure this occurs. We have added a number of new dealers in the past year, so its possible some have not offered the stock cord for one reason or another, however, this is the first I've seen or heard a complaint.
This is not a policy "in flux". It has been our policy since late '03. Our intent in having the dealer offer a choice of power cord is to insure the optimal performance of the Hydras in a majority of systems. The intent _is not_ to bilk customers, as has been stated earlier in this thread.