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restocking fees

More high end manufacturers are selling direct and offering home auditions, and many are charging restocking fees of up to 20%. I absolutely respect the right of any manufacturer to charge whatever he sees fit. It's expensive to have product in the field, and companies want to discourage tire kickers, but I see no reason to risk paying a restocking fee when the market offers me so many other choices. Do restocking fees discourage you from trying a product, or is the risk worth taking.
84audio
jaybo
4,478 posts
 
restocking fees should discourage one from returning products. as far as discouraging the in-home trial itself, it certainly weeds out tire kickers. a 30 day trial from a small struggling company(manufacturer or retailer) is worth something.
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unsound
7,329 posts
 
I won't pay restocking fees! I believe this practice is illegal in some states. This may be true even if your forwarned of this policy, no merchant has the right to usurp the law.
rx8man's avatar
rx8man
1,482 posts
 
I think we pay enough $$$$ already, luxury taxes being one of them, what a joke.

I'll wait and buy a demo or used through here.
jea48
4,449 posts
 
I don't have a problem with a restocking fee. Just curious though what does the manufacture do with a returned item? Sale it as a demo, or re-box it and sale it as new? If I buy new, I expect new, not something that may have been passed around who knows how many times.
Jmho if I wanted to audition a mail order piece of equipment I would rather deal with a manufacture that sent a demo unit for audition for a reasonable fee and if I decided to buy, would deduct the fee from the purchase price of a new factory fresh unused unit.
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