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Shipping - Who's Resposible for Receipt of Item?

Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.
brf
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swampwalker's avatar
swampwalker
5,138 posts
 
The one time UPS will pay is when they lose something. Whether they would have considered it lost under those circumstances is another matter.....
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Ironically, the first responder in this thread nailed your particular situation.

Tvad

Yes, that's true I suppose. Is there a limit to how many neighbors I have to check with? It wasn't a neighbor on either side of me or across the street. I suppose I could eventually have still found it on her front porch, since it sat there for over a week because she doesn't live there anymore.

You are right about signatures though, they tend to make these situations even more improbable, if not impossible.

I'm just happy I got my box back. :)
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