You always need to try and decide the integrity level of the buyer once they complain. I have only had one bad experience as a seller on a $4000 ARC Ref-1 pre amp I sold to a guy in Japan. It was shipped in the ARC boxes with all their packing material which included foam tube holders placed (as they do) inside the preamp. The guy said a couple of resistors were broken when it arrived yet no damage to the boxes. This is virtually impossible and I was certain he pulled out the foam improperly which would grab the resistors and break them off.
He wrote an outraged feedback comment about me saying that I sold him a defective unit and he had no way of contacting me about it. When I wrote him back an email telling him what I thought happened and reminded him that he had my home number, my cell number, my home address and my email address as well as audiogon email he took back the negative and left me a POSITIVE comment!
He wrote an outraged feedback comment about me saying that I sold him a defective unit and he had no way of contacting me about it. When I wrote him back an email telling him what I thought happened and reminded him that he had my home number, my cell number, my home address and my email address as well as audiogon email he took back the negative and left me a POSITIVE comment!