I not bright enough either to understand what SC53 is trying to say, except that what I get is that s/he is laying the foundation to get out of resolving the problem, if something is potentially damaged in transit. And the argument that will be used is this : I AM NOT A DEALER!
Dissapointed buyer, item malfunctions experience?
I sold a nice CD player that functioned perfectly up to the time I shipped. Buyer plugs it in and only one channel works. Box looks like no mishandling occured during shipping.
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.
He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.
This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.
I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.
What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
I spoke to the buyer, ( really nice guy). I also felt really bad about the item not functioning properly. I was going to refund all ship cost and payment.
He actually wanted to keep the unit so we agreed to have the unit fixed at my cost and I pay for ship to and from authorized repair shop.
This is the first time I have had to pay to have anything fixed that I have sold. I have been lucky and should be grateful because every transaction is a gamble.
I am curious as to what others have done in this situation and what possible pitfalls might occur during the repair process.
What has been your experience and is there actually a set of rules we should follow when this happens?
thanks
Matt
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- 26 posts total
- 26 posts total