2. misc-audio
  3. 1202351052

Local audio dealer absolutely essential

I recently reported in this newsgroup a small problem with my local dealer and PSB speakers. I want to follow up with positive feedback for Denver Audio Designs. This is a brick-and-mortar dealer which truly cares about its customers. This dealer went to bat with PSB on my behalf and the end result is a very satisfied customer. I did buy the Synchrony Two speakers, and even ordered a 3rd one for my center speaker. Denver Audio worked with me all the way and made me a true believer in the local audio store. Thank you to all involved at Denver Audio!
daviderow
aball
2,016 posts
 
Bravo! We are in the same boat.

Arthur
mrjstark
1,112 posts
 
Looks like that might be the one for you.
I am glad it worked out. Also, above mentions dealer deserves a credit for excellent work.

I wished that we had more stories like this one.
But that might be to much to ask........is it???
herman
2,222 posts
 
A dealer is not "essential." If it was there wouldn't be nearly as many people involved in this hobby.

While I'm happy that you have a good dealer in your area, the sad fact of life is that the vast majority of audiophiles don't. A few years ago there were 5 or so dealers in the Nashville area carrying a variety of products. Now there is one and unless you want the few high end lines he carries you are shopping here.
tiger
313 posts
 
Yes, especially if a new hi end turntable is sought. My town has had a single hi end dealer, in business for 30 years. Carry's most of the main line equipment. They received their education from Michael Kay at Lyric in New York City. Visiting Lyric during the eighties and nineties was one of the horror experiences of a high end consumer. Michael catered to the Issac Stern type, who was one of his customers. If you walked into Lyric and they did not think you could spend $30K plus, you could not get an hello. I have not been there recently so I cannot speak to what is like since Michael left.

We also have a B&O store front in my town. They do very well also.

You figure.
kthomas
911 posts
 
I'm all for good dealers and have definitely developed a relationship with the one good dealer in my city, but what about a manufacturer standing behind their product? I couldn't find your thread about what happened with PSB, but if it took your dealer getting heavily involved, I wonder how customer oriented PSB is.

It seems like one of the main areas a dealer / paying for new works on behalf of the customer is the warranty and any service that is necessary. But I would assume, and hope, that both dealer and manufacturer are behind me and the product I have. The times I have needed service, I have felt like the manufacturer (and the dealer, when they were involved) has more than met me halfway. I'd be disappointed in any manufacturer who made me fight with them for what was reasonable.
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