Arcam SA30 issue with input

So I have my new amp since December . It’s been reliable so far but I have mostly been streaming as this is a new option for me. But now I am getting back into some CD’s and vinyl. I have found that on occasion when I select my CD input I get no sound. My CD transport is running but no sound. A few times I just changed the input back to Net and then my CD again and it works. Today I had to turn the SA30 off and back on again for it to work.

Has any one else had this happen? I don’t know how to determine if it’s the Arcam or my NAD CD player. I am using the optical input if that means anything.

On a possibly related note, my Tidal Connect would not connect last night also. Again, I rebooted and it worked again. Do I have a lemon?


Yah, um…I looked. It is in the manual but not my amp. I went through every single page, sub page, etc. It does not exist on my SA30. Maybe the manual pre dates the last software update. I have v1542. 

But it IS in my manual, it’s just not in my machine. So not my much point going online.

Arcam suggested I try another digital input so I was using the “game” input for a while ( damn I wish we could rename these). It seemed fine. I went back to the “sat” input again and it happened once more. I will go back to the “game” input and stay there for a while longer to see what happens. It’s so intermittent though which makes it tough to nail down. But that’s what the warranty is there for I guess.

I might try the analog input also but i prefer the optical. Although it’s debatable if my ears can actually hear the difference between optical and analog.

Actually none of these are in my amp. Could I have deleted them somehow? Maybe I should do a factory reset of the whole amp.

See below…..

Net Standby
Enables or disables the network control of the SA30
while the unit is in standby. The default setting is OFF

Note: The unit can still be controlled via RS232
commands, even when network standby is disabled.

RS232 Standby
Enables or disables the RS232 control of the SA30 while
the unit is in standby. The default setting is OFF.

Enables the Control 4 discovery function and enables
the sending of a discovery beacon