Audience Au24 - Did any one have problems....?

Audience has been very good, two emails and got a new replacement! They are delicate so you just have to know how to work with them.

I hope audience does place more information on their website regarding cable installation (installing and removing). I know how to work deal with the cables now.

Ten posts here so far - include the authors, with four separate instances of issues/problems. Good lord man...that's forty percent failure (I know...I know, nothing scientific about that assumption - but, still...). For the price, you'd think they'd perform...regardless of their customer service. In all my years at this....whatever it is we do, I have never had an IC fail.

My Au24 IC stopped working when I had them removed during a furniture re-arrangement. I live in india and there is no way I can send it to Audience for a repair. so when I tried to fix it, I found the internal core being extremly thin, no wonder they stop working. I just love the way they create sound, but looks like it has to be handled very gently.

Thanks guys, I am not alone I guess....there is a handling technic for removing and installing the Au24's, I should have read them long ago but I know now.

I have 9 pairs all togather in 2 systems so.....

1st time ever happened. Audience is taking care of things for me.

I don't know about your particular problem but I will confirm that Audience went above and beyond to solve my problem.

I have had problems with 2 separate pairs of AU24 RCA ICs. Developed noise on one channel that I isolated to one cable -- in 2 differenct pairs. Audience was VERY helpful. I sent cables back to them to be checked, with understanding that ICs might come back a bit shorter. My 1meter ICs came back at .75meter. I don't know if the stiffness has something to do with it. All in all a great cable from a company that stands behind its product.

Never had a problem with Audience either.

If you are sure the problem is the cable and if it persists I would consider shipping it to Audience. I am sure they will do a good job repairing/replacing the cable without much extra costs.

No. Audience all around.

Funny that you mentioned that. I once owned a one meter pair of the Au24s. I ran them from my cd player to my preamp. On several occasions, I too failed to get sound through one channel. What I found was that the plugs were not making proper contact. Each time, I had to pull them out and re-insert them, and then things were fine. Sounds like you might be having the same difficulty. Try re-inserting them firmly. Good luck.

Have your confirmed that its not actually a failure of the inputs and/or outputs of the components that the cable is connected to? Otherwise, it seems unlikely the cable simply stopped working, unless you somehow damaged it.

Never.

(I only have one in use, but it has been in use for a few years.)