In reference to Lall's post, I agree (with sattothestarts) that if Globe Audio had been involved with this problem, they would have resolved this issue without sending the player to France.
I can NOT say enough good things about Globe. Jody and Matt have been outstanding in resolving the issues with my Capitole MK I and now the MK II. The problems of player availability and in proper working condition lies solely with Audio Aero, by their own admission (I have email from AA to prove it).
I originally blamed Globe Audio when my dealer was involved simply because I didn't get a straight story. This ultimately turned out to be a problem with the dealer, not with Globe. Once I started direct conversations with Matt and Jody, I got truthful answers and sincere apologies. I am so impressed with the level of customer service that I have received from Globe that I will no longer go through the dealer. BTW, they were never an authorized AA dealer, just trying to become one.
On the other hand, the player is still plagued by problems. We all hope that this next batch of players, scheduled to arrive next week, will be trouble free. Globe has agreed to replace my MK II to resolve the problems Ive encountered. And, theyve allowed me to retain the old player until the new one arrives. Try getting that level of service from most other distributors! When the manufacturer produces the product to perform like their North American distributor, well all be writing about listening to music rather than the problems. I suspect that were not far from that point. I can only recommend being patient a while longer. IMHO, this player is worth the wait. Analogue and musical!!!
BTW, Im not on Globe Audios payroll nor am I a dealer.
I can NOT say enough good things about Globe. Jody and Matt have been outstanding in resolving the issues with my Capitole MK I and now the MK II. The problems of player availability and in proper working condition lies solely with Audio Aero, by their own admission (I have email from AA to prove it).
I originally blamed Globe Audio when my dealer was involved simply because I didn't get a straight story. This ultimately turned out to be a problem with the dealer, not with Globe. Once I started direct conversations with Matt and Jody, I got truthful answers and sincere apologies. I am so impressed with the level of customer service that I have received from Globe that I will no longer go through the dealer. BTW, they were never an authorized AA dealer, just trying to become one.
On the other hand, the player is still plagued by problems. We all hope that this next batch of players, scheduled to arrive next week, will be trouble free. Globe has agreed to replace my MK II to resolve the problems Ive encountered. And, theyve allowed me to retain the old player until the new one arrives. Try getting that level of service from most other distributors! When the manufacturer produces the product to perform like their North American distributor, well all be writing about listening to music rather than the problems. I suspect that were not far from that point. I can only recommend being patient a while longer. IMHO, this player is worth the wait. Analogue and musical!!!
BTW, Im not on Globe Audios payroll nor am I a dealer.