AudioDesk Systeme Record Cleaner

i have been in contact with the manufacturer in germany. reiner has been prompt in replying and very accommodating.
mine, upon initial power up, did not grab and spin the record. i sent it back directly to germany and he sent me a new unit. i received it before i actually shipped my old unit back. reiner sent me all kinds of fluid and replacement rollers to offset the hipping costs.
my canadian dealer was less than accommodating, so i dealt directly.

Thanks, I did contact the CableCo, that is where I purchased it and have been waiting to hear back from them for a while now, Will continue to leave messages/e-mails. I did e-mail Germany this past week and have not heard back yet. I am confident it will be fixed, I just have gotten so used to using it I feel a little lost without it.

It's a nice unit, been thinking about it myself having over 10,000 records. For price of nearly $4k the warranty should be near Bryston IMHO + repeated reliability issues from owners...

Both the CableCo and the manufacturer have gotten back to me and I have every confidence that they are backing this item 100%. Offered a replace or repair. Great companies and great cleaner. Czarivery, with 10,000 records that is about 40 cents a record to clean.

My unit failed after about 1000 cycles last fall. The rollers would not retract after the unit drained and was ready to dry the record. It had to go back to Germany for repairs. It has been great ever since. It's good the warranty is 3 years.