I purchased my Aurender N20 Music Server on September 20th, 2020. I had a couple of user errors that Aurender Customer Support solved and one technical issue and so I entered a remote request service. Aurender was able to fix my issue that required a software upgrade. I recommend the Aurender N20 music server for its excellent sound quality, build quality and an easy-to-use interface that makes finding your music simple. The Aurender Conductor App enables me to quickly find the album I want and play it. Aurender Customer Support has been excellent, especially their remote support request service.
I previously own the Aurender N10 Music Server and had some issues converting my iTunes files to use the format required my my Aurender. The issue was the album cover information was in the wrong format since iTunes does NOT STORE the album cover art within the song folder but "HIDES" it in another encrypted and hidden folder. This means the Aurender setup coming from iTunes requires you to run Doug Scripts to extract the album cover art in your transfer. Unfortunately, I had to determine most of these instructions myself to compete my album transfer including the album cover art (my dealer was NOT very helpful). Aurender Customer Support was very helpful in getting my files transferred to my N10.
I find the Conductor App very easy to use and find the albums to play. I can very easily navigate between my stored CD albums, QoBuz and Internet radio stations. The Aurender N20 Music Server is highly recommended.