The cables are secure and the placement is correct. I've re-done them just to make sure and the same issue happens. I thought that speaker sounded different when I first got it but I thought it might be because I had it plugged into a cheap AVR. Now with the room correction software you can hear that the highs sound "underwater".
I still have warranty on the speaker so I'll exchange it and let you guys know if that fixed the issue.
Thanks!