BSG Technologies SOQ Signal Completion Stage problem - looking for help to find service


Good morning - I own a SOQ Signal Completion Stage that has developed an intermittent problem.  The left channel will intermittently stop working and the IR remote has gone intermittent. The audio output stage continues to operational when you go to "bypass" or "mono".  When you turn off the unit the left channel passes processed audio for a second before the whole unit turns off. It seems that the logic control for the switching is the problem. The IR receiver is also located on that same PC board. 

Does anyone know of a service facility of individual that could service the unit for me? You can reach me at will.parry44@gmail.com.  Thank you! Will
spl1992
Contact Walter at Underwood hifi  he sold them and said he can get them fixed if they break.
Thank you for the replies.  

I will try the unplugging/replugging.  The problem seems to be related to the switching logic so that may work. Agreed on the remote. I n3ver used it anyway. I just left the unit on and switched it on the preamp.

Also, thanks for the lead to Underwood hifi.  I will call him and see if he has a contact for repair. 

Will


I haven't had any problems with my Qol, but my remote started working intermittently. I basically completely took it (the remote) apart. Long story short, I got the remote working well enough to feed all it's signals into a slim, learning remote. It's easier to use, and never fails. The Qol's RC was poorly designed, and problematic, as you discovered. Switch to a learning remote while you still can, before the original goes out.https://www.newegg.com/p/0V5-06Z2-00071#