I have been in contact with Tom who has the problem. He is done with both his dealer and the manufacturer. No one is extending a hand to help. One of our esteemed Audiogon members badgered him so badly on McIntosh's forum @ AudioAficiando that Tom said he would rather set the amp on fire. as it was his money and his right. Well, the guy still wouldn't let it go, words were said and Tom got banned from the group. Had I been Tom, I would have lost my cool with this person way before that. Personally, I think Tom got screwed. I am the one who posted his problem at AF, so I have a strong opinion on this whole ordeal. That is all I will say about this.