We got a massive windstorm in this area over the weekend and there are still places without power. They might have gotten caught up in that. The business is VERY MUCH alive. If you have never been there before, it will be quite a treat. There is hardly a store like it. Most of their top gear, with the exception of Audio Note, are their own builds or builds done in collaboration with a builder in Italy. Many of the speaker systems are custom-built as well and feature some really old drivers collected from all over the world (e.g. YL compression drivers from Japan) as well as modern exotics like G.I.P. Laboratories drivers.
Keep giving them a call, it is worth hooking up with them.