Demos - To Charge a Fee or to Not Charge a Fee?


One common dealer complaint is that customers sometimes use them to audition equipment only to later purchase it elsewhere.

How much of that is true is not known but it must happen. Such is the nature of some folk.

Therefore, how about abandoning the time honoured practice of free demonstrations (also shared by the car industry) and start charging a fee?

Would $10 an hour be sufficient? 

Surely, even in quiet part of a quiet day it must cost the dealer considerably more than that to provide the facilities and staff to facilitate a satisfactory demonstration.

I don't know how others may feel, but I'd be more than happy to pay for the service.
cd318

Can someone please explain on what basis my post would have been removed, where I asked a question that included a description of some poor dealer experiences (without even naming the dealers?).

It violated precisely none of the guidelines for posting on the forum.

Maybe I’m being thick at the moment, but I can’t even imagine the justification for the removal.

prof
Can someone please explain on what basis my post would have been removed ...
Yes. The moderators can answer your question. Reach out to them with the Contact Us link.

Ah, I included a profanity in the post. My bad.

ETA:  It's been reposted with the bad word removed.  Cheers.

prof
You have a really crappy audition experience at the dealer ... salesman walks over, turns down my music, and starts giving me the hard sell - "well, what’s it going to be? What is your decision? Are you walking out with these today?" No more listening, it was just pushy ... Another: ... audio salesman has accompanied me and proceeds to talk ENDLESSLY about the speakers and everything else as I’m trying to listen. I can’t concentrate on a thing. ... The guy left in a huff ... The Boss comes in with a sort of "So you think you can mess with us?" smirk, pulls up a chair and sits directly behind me, making occaisional remarks. Clearly a passive agressive ...
So...whadya do? Do you still feel you still "owe" such places your business if you end up wanting the item you heard?
Do you reward crappy salesmen or bad experiences with your business?
I don't think I owe anybody my business. Rather, they have to earn it and once they do, I'm a pretty loyal customer. I walk out of stores (audio or otherwise) where I'm not treated well.
I think if you pay for an audition you've got a strong basis for asking to be left alone.  Otherwise it's an uncomfortable situation where the dealer fears he's being taken advantage of and is antsy about it.  Why not arrange an agreeable transaction ahead of time?  X dollars for an hour of listening while being left alone.  Then everyone's on the same page.  I'm not saying this would work, just that it makes a lot of sense in audio.