Demos - To Charge a Fee or to Not Charge a Fee?

Ah, I included a profanity in the post. My bad.

ETA:  It's been reposted with the bad word removed.  Cheers.

prof

You have a really crappy audition experience at the dealer ... salesman walks over, turns down my music, and starts giving me the hard sell - "well, what’s it going to be? What is your decision? Are you walking out with these today?" No more listening, it was just pushy ... Another: ... audio salesman has accompanied me and proceeds to talk ENDLESSLY about the speakers and everything else as I’m trying to listen. I can’t concentrate on a thing. ... The guy left in a huff ... The Boss comes in with a sort of "So you think you can mess with us?" smirk, pulls up a chair and sits directly behind me, making occaisional remarks. Clearly a passive agressive ...
So...whadya do? Do you still feel you still "owe" such places your business if you end up wanting the item you heard?
Do you reward crappy salesmen or bad experiences with your business?

I don't think I owe anybody my business. Rather, they have to earn it and once they do, I'm a pretty loyal customer. I walk out of stores (audio or otherwise) where I'm not treated well.

I think if you pay for an audition you've got a strong basis for asking to be left alone.  Otherwise it's an uncomfortable situation where the dealer fears he's being taken advantage of and is antsy about it.  Why not arrange an agreeable transaction ahead of time?  X dollars for an hour of listening while being left alone.  Then everyone's on the same page.  I'm not saying this would work, just that it makes a lot of sense in audio.

How about 9.25% off if you ask nothing but the price if it’s not clearly posted.

@prof ,
"We’ve all had some really bad audio salesmen experiences right?

Here’s a couple of mine:

Local dealer had a speaker line I was very interested in possibly purchasing. I showed up, system was essentially already set up so no effort from the salesmen. Big store, virtually no other customers there (I purposely went at a dead time). As I’m listening I note that the salesmen are just standing about, not having to do anything as there aren’t any other customers. Yet about 20 minutes in to my audition tracks, once of the salesman walks over, turns down my music, and starts giving me the hard sell - "well, what’s it going to be? What is your decision? Are you walking out with these today?" No more listening, it was just pushy, pushy "buy now or not, your listening is over."

I left furious not having been able to get a good idea of whether I wanted the speaker or not.

Another:

Ended up in a small room listening to some speakers. Second-In-Command audio salesman has accompanied me and proceeds to talk ENDLESSLY about the speakers and everything else as I’m trying to listen. I can’t concentrate on a thing. I’m hoping he’s going to stop, but he never does. Eventually I ask as politely as possible "I wonder if it’s possible I could listen alone just for a little bit. I find it helps me concentrate best."

The guy left in a huff. Clearly went to tell his boss. The Boss comes in with a sort of "So you think you can mess with us?" smirk, pulls up a chair and sits directly behind me, making occaisional remarks. Clearly a passive agressive move that ruined the experience."


Your unfortunate experiences clearly highlight the need to examine the finer details before trying out a new idea of strategy.

The last thing we’d want is for unscrupulous dealers to exploit this proposal by profiting this concept of a demo charge.

As @jon_5912 said,
"I think if you pay for an audition you’ve got a strong basis for asking to be left alone.

Otherwise it’s an uncomfortable situation where the dealer fears he’s being taken advantage of and is antsy about it.

Why not arrange an agreeable transaction ahead of time?

X dollars for an hour of listening while being left alone."


I am also one of those that would prefer to be mostly left alone during a demonstration. It can be quite stressful whilst you’re in that hinterland between ’yay and nay’.

[To think, once upon a time there used to be listening booths where you could listen at leisure to 45s and LPs in private before deciding which ones to buy].

In any case, this proposal to charge a demo fee should be an attempt to improve relations between customer and dealer, not worsen them.

Having clear terms beforehand could help here.

Removing or at least alleviating the time/cost pressure of a store demo for the dealer (or the transportation work of a home demo) would seem to be a good idea.

Surely it’s better to try to find some way of improving things than they currently stand?