My experience was fedex damaged a pair of amplifiers and totally denied any responsibility despite full value insurance. They said the damage was due to faulty packaging. When I pointed out that the items were shipped in the original factory cartons, they said that the packaging was used and therefore not adequate. They also said that all their packages had to sustain a 3 foot drop on their conveyor belt system despite fragile labels. They were rude, arogant and totally unresponsive to a reasonable claim for damage. It looks like bad service is the norm.
Dont Ship UPS, Marantz tuner DOA
In reference to package id 1z1x42720301503488
I am very disapointed with the way UPS handled a stero tuner shipment to me. The unit was packed with bubble wrap and styraform peanuts in a heavy cardboard box, for shipment from NY to NJ (7 hours by car).
The appears to have been dropped with such force that the knobs actually pierced the cardboard container and the steel faceplate was bent. Also side of the box was ripped wide open, but at least someone had the sense to stick it in another box along the way (WITH NO ADDITIONAL PACKING), peanuts spilling out of the original box.
I have heard of such horror stories before and now it has happended to me.
I will never use UPS again and will go back to using FedEx as others have advised me in the past.
I am very disapointed with the way UPS handled a stero tuner shipment to me. The unit was packed with bubble wrap and styraform peanuts in a heavy cardboard box, for shipment from NY to NJ (7 hours by car).
The appears to have been dropped with such force that the knobs actually pierced the cardboard container and the steel faceplate was bent. Also side of the box was ripped wide open, but at least someone had the sense to stick it in another box along the way (WITH NO ADDITIONAL PACKING), peanuts spilling out of the original box.
I have heard of such horror stories before and now it has happended to me.
I will never use UPS again and will go back to using FedEx as others have advised me in the past.